FAQ

  • Do I come to you or do you come to me?

Post us your product – in most cases, the easiest and cheapest way to get the photos done. Just post it to us, we take the photos and we post the items back. (See Our Process for more details)

We come to you – If you’re in London or surrounding areas we can come to you and set up on site at your desired location.

  • Turnaround time

Our standard turnaround time is 3 days from the moment your items arriving (up to 10 final images). It does vary depending on how many images you wanted done.

  • Payment (when and how)

Payment is made once the items have been received and when we have confirmed with you, that you are happy with the cost. We accept credit/debit cards via PayPal and BACS transfers.

In case you requested for us to set up at your desired location payment is required before the day of the shoot.

  • How much do I pay?

We pride ourselves on being very competitively priced and transparent with our costs. We don’t have hidden cost and we don’t do any work before you confirm that you are ready to go ahead at the agreed price. The only extra added to the prices is the cost of posting your items back to you. This can vary greatly depending on the package size or weight.

  • Areas you cover

Post service – Whole of the UK

We come to you – We can only cover the southeast of England (London and surround), contact us if you need a customised quote

  • Areas of expertise

Our team has experience in a wide range of product photography. Our photos match all the Amazon requirements. Outside of general product photography, we have a great experience in jewellery photography.

  • Backgrounds for packshots

We recommend to use a white background when thinking of packshot photography, but we can provide all the standard colours.

  • I have no idea what I want. Can you provide expertise?

We are happy to let our creative team propose professional expertise and suitable examples to make sure you will get what you need.

  • Can I have unedited shots?

We provide an option to deliver unedited images to you. Simply specify your needs during the booking and we will provide you with a separate quote.

  • How do I get the files?

We prefer FTP transfers but we can accommodate your preferences

  • How many pictures of one product can I have?

You can request as many angles of the same product as you wish but for complicated items, such as rings you might require at least 3 more angles to present the object truthfully.

  • Payment options

You can pay for our services via online credit/debit transfer, BACS or PayPal

  • What I want is complicated, how does your pricing structure work?

Just let us know what you are looking for and we’ll give you a customised quote

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